Shipping policy
KINGDOM MOTORSPORTS – SHIPPING POLICY
Last Updated: September 17, 2026
At Kingdom Motorsports, many of the automotive products we sell are oversized, heavy, vehicle-specific, special-order, or shipped directly from manufacturers and distributor warehouses.
This Shipping Policy explains our general order processing, shipping, freight delivery, and damage-reporting procedures. Shipping methods, costs, and delivery requirements may vary depending on the product, destination, manufacturer, distributor, and carrier.
By placing an order requiring shipment, you acknowledge and agree to this Shipping Policy.
1. ORDER PROCESSING & HANDLING TIMES
Standard Orders
Most in-stock products are generally processed for shipment within 1–3 business days. Processing times are estimates and may vary based on product availability, distributor inventory, order volume, and other circumstances.
Special Orders, Custom Products & Pre-Orders
Special-order, custom-built, custom-drilled, vehicle-specific, made-to-order, backordered, and pre-order products may require additional processing or production time.
Estimated lead times for these products may depend upon the applicable manufacturer, distributor, supplier, or production schedule and are not guaranteed unless expressly stated otherwise in writing.
Orders are generally not processed or shipped on weekends or major holidays.
Once tracking information becomes available, it may be provided by email or through other contact information associated with your order.
Please note that receiving a tracking number does not necessarily mean that the carrier has physically received or scanned the shipment. Tracking information may take additional time to become active.
2. DIRECT-TO-CUSTOMER & SPLIT SHIPMENTS
Kingdom Motorsports works with multiple manufacturers, distributors, suppliers, and fulfillment locations.
Products may be shipped directly from a manufacturer or distributor rather than from Kingdom Motorsports' physical location.
Orders containing multiple products may arrive in separate shipments, from different locations, on different dates, or through different carriers.
Separate tracking information may be provided for individual shipments when available.
3. HEAVY & OVERSIZED FREIGHT DELIVERY
Certain products, including large suspension systems, lift kits, wheels, tires, and other oversized or heavy automotive products, may require shipment through an LTL (Less-Than-Truckload) or other freight carrier rather than a standard parcel carrier.
Freight delivery requirements and services vary by carrier and destination.
Residential freight deliveries may include curbside and/or liftgate service when included in the applicable shipment. Unless specifically arranged otherwise, customers should not assume that freight delivery includes inside delivery, installation, unpacking, placement inside a garage or building, or movement of products beyond the carrier's designated delivery location.
For certain freight shipments, the carrier may contact the customer using the telephone number provided with the order to arrange a delivery appointment or delivery window.
Customers are responsible for providing accurate and reachable contact information.
Depending upon the carrier and shipment, an adult may be required to be present to inspect and sign for the delivery.
4. DELIVERY INSPECTION & FREIGHT DAMAGE
Customers should inspect shipments promptly upon delivery.
For freight shipments, we strongly recommend inspecting the shipment before signing the carrier's delivery receipt whenever reasonably possible.
Please:
• Inspect boxes, packaging, wrapping, pallets, and products for visible damage.
• Confirm that the number of packages, boxes, pallets, wheels, tires, or other items received corresponds with the shipment documentation when possible.
• Photograph any visible damage to the packaging, pallet, or products.
• Note visible damage, shortages, or irregularities on the carrier's delivery receipt before signing.
If a freight shipment appears to have substantial or severe visible damage, you may refuse delivery due to damage when appropriate and should contact Kingdom Motorsports as soon as possible.
If you accept a shipment with visible damage, clearly note the damage on the carrier's delivery documentation before signing and retain photographs and packaging.
Failure to document visible freight damage at the time of delivery may affect or limit our ability, the manufacturer's ability, or the carrier's ability to successfully investigate or process a freight claim.
5. REPORTING DAMAGED, INCORRECT OR MISSING PRODUCTS
If a shipment arrives damaged, contains an incorrect product, or appears to be missing items, please contact Kingdom Motorsports within 48 hours of delivery.
Contact:
Sales@KingdomMotorsports.net
Call/Text: 352-933-0115
Please provide, when applicable:
• Your name and order number
• Photographs of the shipping boxes or packaging
• Photographs of the shipping labels
• Photographs of the pallet, if applicable
• Photographs showing the damaged or incorrect product
• A copy or photograph of the delivery receipt, particularly if damage was noted
• A description of any missing items or components
Please retain the original packaging and damaged product until we advise you otherwise, as the carrier, manufacturer, distributor, or insurer may require inspection or additional documentation.
Kingdom Motorsports will review the circumstances and, when appropriate, work with the applicable manufacturer, distributor, supplier, or carrier to pursue a replacement, correction, freight claim, or other applicable remedy.
Damage, defect, return, and refund matters are also subject to our Return & Refund Policy.
6. SHIPPING DESTINATIONS & RESTRICTIONS
Contiguous United States
Standard online shipping is generally available to eligible physical addresses within the contiguous 48 United States, subject to product, carrier, distributor, and destination restrictions.
Alaska, Hawaii, U.S. Territories & International Shipping
Standard checkout may not be available for shipments to Alaska, Hawaii, U.S. territories, or international destinations.
Customers interested in shipping to these locations may contact Kingdom Motorsports before ordering to determine whether shipment is available and to request a shipping quote.
Availability is not guaranteed.
PO Boxes
Many automotive products cannot be delivered to a PO Box. A valid physical delivery address may be required.
Additional destination restrictions imposed by manufacturers, distributors, suppliers, or carriers may also apply.
7. SHIPPING COSTS
Shipping and freight charges may vary depending upon product size, weight, destination, carrier, distributor, manufacturer, and delivery requirements.
Any shipping charge displayed at checkout applies to the applicable order based upon the information available at the time of purchase.
Certain oversized, specialty, remote-area, or freight shipments may require additional shipping arrangements or charges.
If additional shipping arrangements are required before an order can be fulfilled, Kingdom Motorsports will contact the customer when appropriate.
8. ADDRESS ACCURACY & ADDRESS CHANGES
Customers are responsible for providing a complete and accurate shipping address, telephone number, and other delivery information when placing an order.
Please review your shipping information carefully before submitting an order.
Once an order has been processed or shipped, an address change may not be possible.
If an address correction, shipment redirection, reconsignment, storage, redelivery, or return shipment is required because incorrect or incomplete information was provided by the customer, the customer may be responsible for reasonable additional charges imposed by the carrier, distributor, manufacturer, supplier, or other fulfillment provider.
9. MISSED & FAILED FREIGHT DELIVERIES
Customers are responsible for cooperating with freight carriers when an appointment or signature is required.
If a carrier assesses reasonable redelivery, storage, reconsignment, address-correction, or similar charges because a scheduled delivery could not be completed due to circumstances attributable to the customer, those additional charges may be the customer's responsibility.
10. DELIVERY TIMES & DELAYS
All shipping, transit, freight, and delivery dates provided by Kingdom Motorsports, manufacturers, distributors, suppliers, or carriers are estimates unless expressly guaranteed in writing.
Delivery times may be affected by carrier delays, weather, natural disasters, holidays, manufacturer or distributor delays, supply-chain interruptions, freight scheduling, incorrect delivery information, or other circumstances outside Kingdom Motorsports' reasonable control.
Kingdom Motorsports will reasonably assist customers in obtaining available shipment or tracking information but cannot guarantee carrier transit or delivery dates.
11. LOCAL PICKUP & INSTALLATION ORDERS
Products ordered for installation at Kingdom Motorsports may be shipped directly to our facility or otherwise procured for the customer's scheduled service.
Customers should not travel to the shop to collect or install a special-order product until Kingdom Motorsports has confirmed that the applicable products have arrived and, when applicable, that the installation appointment is scheduled.
Special-order products, deposits, cancellations, and installation-related purchases remain subject to our Return & Refund Policy and any applicable work order, estimate, invoice, or other service documentation.
12. POLICY COORDINATION
This Shipping Policy should be read together with Kingdom Motorsports' Return & Refund Policy and Terms of Service.
If an issue involves damaged, defective, incorrect, special-order, or customer-selected products, additional terms contained in those policies may apply.
CONTACT KINGDOM MOTORSPORTS
For questions about shipping rates, freight delivery, tracking, or an existing shipment, please contact:
KINGDOM MOTORSPORTS
7328 State Road 50
Groveland, FL 34736
Call/Text: 352-933-0115
Email: Sales@KingdomMotorsports.net